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Merchandise Return Policy and RMA Request
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1) Absolutely no Halloween returns will be accepted after October 15!
2) Absolutely no Christmas or Santa Suit returns will be accepted after December 15!
3) Absolutely no item may be returned if you did not request a return authorization number within five days of the date you received it!
Due to the seasonal nature of Halloween and Christmas merchandise, returns will be allowed only at HalloweenCloseouts.com's sole discretion under the limited conditions listed below.
The following items are NEVER returnable:
- Special order items
- Closeout and clearance items
- Any item that states it can not be returned
- Any item that has been worn, used or altered
- Any item without all undamaged original packaging in "like new" condition
- Orders shipped to locations outside the United States
- Wigs, beards, eyebrows and eye lashes
- Makeup, cosmetics and fake blood
- Teeth and fangs
- Video's
The following items are returnable ONLY if unopened with attached tags:
- Masks
- Boots and shoes
- Pantyhose, stockings and socks
- Panty's, petticoats and any other undergarments
- Costumes that include pantyhose, stockings or undergarments (that have been unopened)
- Costumes that include accessory packets (that have been unopened)
- A restocking fee may be applied to your order.
Before returning any item you must receive an RMA number from us!
- Returns that do not have an RMA number will be refused
- Returns that have not been shipped within 5 days or receiving the RMA number will be refused
- Packages that have been refused by the customer will be subject to a 20% restocking fee
- Original shipping costs are never refundable
- Return shipping costs are at the customers expense
- Any item returned must be returned in a suitably sized box
- Items returned in an envelope (padded or not) will be refused
- A restocking fee may be applied to your order.
If one of the reasons below does apply to you
a return will most likely be allowed.
Damaged or Defective Merchandise
While we do our best to make sure that a damaged or defective item is never
shipped it is possible that we did miss something. We will replace any damaged or
defective item with the identical item in the identical size. You need to request
an RMA (Return Merchandise Authorization) number as stated below in Requesting A
Return Merchandise Authorization Number.
Incomplete Merchandise
While we do our best to make sure that all items are shipped complete it is possible
that we did miss something. If an item such as a costume is missing a component such
as a sash or belt we will replace the missing component. Depending on the situation
we may either send you the missing piece or ask that you send back the entire costume
and we will replace the entire costume. The replacement will be with the identical item
as it was originally ordered. You need to request an RMA (Return Merchandise Authorization)
number as stated below in Requesting A Return Merchandise Authorization Number.
Wrong Merchandise Received
If you order one item but receive a different item we will replace the wrong item with the
correct item. This is also true if you ordered a small size but received
a large size of a costume. The replacement will be with the original item as it was
originally ordered. You need to request an RMA (Return Merchandise Authorization)
number as stated below in Requesting A Return Merchandise Authorization Number.
Note: This is not the same as if you ordered a small size but it does not fit and
you want a larger size. See ordered wrong size costume below.
Ordered Wrong Size Costume
We can not guarantee that a particular size costume will fit you. If you order a costume
and need a different size we will exchange the costume with the different size. If you want to exchange a costume for a different size, the original costume must be returned in "like new" unworn condition. All the original undamaged packaging must also be returned in "like new" condition. You will be responsible for the shipping charges both ways.
Return Allowed Under Return Policy
If your return request meets ALL conditions explained above and you would like to return an allowable item in new, unworn, unused, undamaged condition with all components with all original packaging in "like new" undamaged condition select this option. Requests for returns that do not meet ALL conditions of the Return Policy will be refused. Returns will be allowed only at HalloweenCloseouts.com's sole discretion.
A restocking fee may applied to your order.
Requesting A Return Merchandise Authorization Number
Return Merchandise Authorization Numbers (RMAs) are required to return an item provided
it meets one of the specific conditions above. To request an RMA enter the appropriate
information below. Make sure you select the correct reason and enter any additional comments.
RMAs are normally processed in one to three days. You will hear back via email.
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A correct email address looks like: john@aol.com
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©2010 HalloweenCloseouts.com a Bad Planet Company! All rights reserved. |
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Other Recommended
Websites
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Halloween Costumes
Halloween costumes for the whole family. The Halloween Costume Shop
features a great selection of licensed movie and TV costumes as well an incredible
array of Halloween favorites including witches, vampires, pirates and princesses!
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Halloween Masks & Halloween Costumes
The largest selection of in-stock Halloween merchandise on the internet. You will find
Halloween merchandise including Halloween masks, kids costumes, adult costumes, sexy costumes,
plus size costumes, props, licensed items and a full set of Santa suits and Christmas items.
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Halloween Masks
This site has Halloween Masks from Horror movies and Sci-Fi movies as well as many
masks you won't find in any movies. HalloweenMask.com also has complete
costumes, make-up, wigs, hands and props.
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Plus Size Costumes
Plus Size Costumes carries plus size women's costumes from dress size 14 to 24 and plus
size men's costumes from chest size 46 to 56. Costumes for the rest of us!
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Sexy Halloween Costume Fashions
Halloween costumes with style. When you show up at the Halloween party in a
Halloween costume from Halloween Fashions people will notice. Halloween Fashions
has a huge selection of already matched couples costumes and at this site,
Sexy costumes are Cute.
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Halloween Masks - eMasks
The ultimate Halloween mask and costume site with horror and sci-fi costumes and
masks from all of your favorite scary movies. This site includes make-up, accessories
and a ghastly assortment of scary props!
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Children's Costumes
This site has a huge selection of children's costumes including popular characters from
Disney to Scooby-Doo! Sizes from bunting to teenagers every child can find a costume
that is just right!
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Wicked Halloween Costumes
Halloween Costumes Shipped Fast!. Wicked Costumes has the largest inventory on the internet.
Huge selection of classic adult costumes, sexy adult costumes and plus size adult costumes.
Costumes for children and licensed costumes from Disney, television and the movies.
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Easter Bunny Mascot Costumes
Easter Bunny costumes and super affordable professional mascots suits. Mascot Planet
specializes in costumes with deluxe full oversized mascot heads including Easter Bunny
suits, lion mascots, snowman mascots and many more. If you are looking for a mascot for your
school, business or organization, Mascot Planet has the mascot costume for you!
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Santa Suits
The largest Santa Suit Site on the Internet. SantaSuit.com has a large selection of Santa Suits
in stock along with Santa Beards, Santa Bags and all the accessories any Santa needs.
SantaSuit.com also carries a full selection of Mrs. Claus suits, Elf and Children's Christmas
costumes.
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Professional Santa Suits
One of the largest fully stocked Santa suit and Christmas costume sites on the web.
More than a dozen different Santa suits from our ultra low cost value suits to the best
professional quality suits available. Large selection of wig and beard sets as well as
child size suits, Mrs. Claus suits, elves and pixies!
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